ON DEMAND WEBINAR
Watch NTT Customer Experience Forum 2021 – Session 3
Best practices for user-centred design in automation
Driving business value through human-centred design
In this webinar you will learn best practices for user-centred design in automation with Oration.
- [0:37] Michael Slip, General Manager, CX Business Unit, NTT; Benchmarking report
- [4:15] Tim Webster, Head of User Experience, NTT; Key components to deliver customer experience
- [11.42] Mike Banbrook, CEO Convai; Oration product demo