ON DEMAND WEBINAR
Watch NTT Customer Experience Forum 2021 – Session 3
Best practices for user-centred design in automation
Driving business value through human-centred design
In this webinar you will learn best practices for user-centred design in automation with Oration.
TIME STAMPS:
- [0:37] Michael Slip, General Manager, CX Business Unit, NTT; Benchmarking report
- [4:15] Tim Webster, Head of User Experience, NTT; Key components to deliver customer experience
- [11.42] Mike Banbrook, CEO Convai; Oration product demo
0
0
0
0
Our latest news
-
Discover how an AI-powered solution is capturing customer intent like never before.Read more
-
Discover the generative AI solution set to make call routing easier than ever.Read more
-
Discover why it pays to do your research when being sold ‘the chatbot dream’.Read more
-
Discover why and how one company is raising the bar when it comes to the power of...Read more
-
Discover how technology is changing the contact centre identity verification conversation...Read more
-
Running a contact centre is hard enough without adding peak demand into the mix. Learn...Read more