Watch NTT Customer Experience Forum 2021 – Session 3

Driving business value through human-centred design

In this webinar you will learn best practices for user-centred design in automation with Oration.

TIME STAMPS:

• [0:37] Michael Slip, General Manager, CX Business Unit, NTT; Benchmarking report
• [4:15] Tim Webster, Head of User Experience, NTT; Key components to deliver customer experience
• [11.42] Mike Banbrook, CEO Convai; Oration product demo